Vialudi

Vialudi Terms of Service

Effective date: October 8, 2026 · Version: 4.2

Please read these Terms carefully. They are a binding agreement between you and Vialudi LLC. Section 11 explains how Premium subscriptions renew and how to cancel. Section 16 limits Vialudi's liability. Section 17 asks you to contact us before going to court, and says which courts decide disputes.

1. The agreement

These Terms of Service ("Terms") are an agreement between you and Vialudi LLC, a Michigan limited liability company ("Vialudi," "we," "us" or "our"). They govern your use of the Vialudi websites, mobile applications, the LUDI assistant and related services that link to these Terms (together, the "Service").

You accept these Terms by selecting the acceptance control when you create an account or when we ask you to accept an updated version. If you do not agree, do not create an account or use the Service.

Our Privacy Policy explains how we handle personal information. Reading the Privacy Policy is not consent to optional uses of your information. We ask for any consent separately, at the point it is needed.

Electronic communications. You agree that we may provide agreements, notices, receipts and other communications to you electronically, by email to the address on your account or within the Service, and that these satisfy any requirement that they be in writing. You can print or save any of them. You may withdraw this consent by closing your account. Withdrawing it does not affect communications already delivered.

2. Who may use Vialudi

United States only. The Service is offered to residents of the United States. Planning a trip abroad does not change that.

Minimum age. You must be at least 13 years old to create an account. Children under 13 may not use the Service, even with a parent's permission. We ask for your date of birth when you sign up. If we learn that an account belongs to a child under 13, we will close it and delete the child's personal information as the law requires.

Users under 18. If you are 13 to 17, or have not reached the age of majority where you live, your parent or legal guardian must review these Terms with you. By letting you use the Service, your parent or guardian agrees to these Terms on your behalf and is responsible for supervising your use. A parent or guardian must make any purchase for a user under 18. Nothing in these Terms limits any right a minor has under applicable law to disaffirm a contract. We will provide any refund that such a disaffirmance legally requires.

Features that depend on age or location. Some laws restrict how online services may be offered to minors, and those laws differ from state to state. To comply with them, we may:

  • limit or turn off particular features for users under 18, or under a particular age;
  • apply more protective default settings to minors;
  • ask for age information, an app store's age or parental-consent signal, or a parent or guardian's consent; and
  • make particular features, or the Service, unavailable to minors in particular states.

We apply these restrictions to protect users and to comply with the law. Other users cannot use them to take authority over your account.

Accurate information. Give us accurate registration information, including your date of birth, and keep it current. Do not misrepresent your age, help a minor get around an age or parental-consent control, impersonate anyone, or create an account to get around a restriction, suspension or ban. A "Friends & Family" label, an invitation or a shared Trip does not give anyone authority to act for another account holder.

Your account. You are responsible for keeping your sign-in methods secure and for activity on your account that you authorize. Tell us promptly at support@vialudi.com if you think someone has accessed your account without permission. We may ask you to verify your identity before sensitive actions. You are not responsible for activity caused by our failure to meet our own legal obligations.

3. What Vialudi does and does not do

Vialudi helps you discover experiences, save ideas to My Bucket List, plan Trips, join Events, connect with people who share your interests, record what you have done, keep private Memories, and choose whether to share Stories or Timeline posts.

  • Saving is not booking. Saving an experience does not book or buy it, reserve a place, or tell anyone about it.
  • Joining an Event is not buying a ticket. An Event join is not a paid ticket or reservation unless a purchase flow expressly says so and gives you a confirmation. Joining an Event may add it to your planner and give you access to that Event's group chat.
  • Memories are private by default. Completing an experience does not publish anything. A Story or Timeline post is shared only when you choose to share it, with the audience you select.
  • Estimates are estimates. Prices, times, distances, availability and other details shown in the Service may change or be wrong. Confirm them with the provider before you rely on them.

We may add, change or remove features. Features described in these Terms apply only when and where we offer them.

4. Meeting people and doing things in the real world

Vialudi may suggest experiences, Events and people with shared interests. We do not run background checks on users, hosts or providers. We do not verify identity unless a specific label says what was checked. A suggestion, compatibility indicator, badge, connection or approved experience in the Vialudi Bucket List Pool is not an endorsement. It is not a guarantee of anyone's identity, safety, qualifications or honesty, or of an activity's safety, legality, accessibility, availability or quality.

Many activities carry real risk, including travel, outdoor and physical activities, water and adventure sports, and meeting people you do not know. You decide whether to take part. Check current conditions and requirements. Know your own limits. Meet new people in public places. Tell someone you trust where you are going. Arrange appropriate adult supervision for minors.

Vialudi is not an emergency service. In an emergency, call 911.

Hosts, participants, venues and other providers are responsible for their own conduct, activities, premises and legal obligations. To the extent the law allows, Vialudi is not responsible for the acts or omissions of other users or third parties. Nothing in this section limits Vialudi's responsibility for its own negligence or for anything the law does not allow us to exclude.

5. LUDI, our AI assistant

LUDI is an artificial intelligence system, not a person. LUDI is an AI-powered planning assistant for discovering and planning experiences. LUDI is not a human, a friend, a therapist or a counselor. It does not have feelings or a personal relationship with you.

  • LUDI can be wrong. AI output can be inaccurate, incomplete, out of date or inappropriate. Check anything important with an authoritative source before you rely on it, especially opening hours, prices, safety, transport, entry and visa requirements, accessibility and health information.
  • LUDI does not give professional advice. LUDI's output is not medical, mental-health, legal, financial, tax or safety advice, and LUDI is not a substitute for a licensed professional.
  • If you are in crisis, or thinking about harming yourself or someone else, call or text 988 (Suicide & Crisis Lifeline) or call 911. Do not rely on LUDI for help in a crisis.
  • LUDI does not act without you. An itinerary, estimate, suggestion or draft from LUDI does not book, buy, join, invite or confirm anything. You review and approve any action LUDI offers to take, and you should rely only on the confirmation that action produces.
  • Keep sensitive information out of LUDI. Do not enter passwords, payment details, government identification numbers, health details you do not need to share, or other people's confidential information.
  • AI output rights. You may use LUDI's output for your personal, non-commercial use of the Service. AI output may resemble other content and may not be protected by copyright. We do not promise that any output is unique or free to use for every purpose.

We may limit LUDI's availability or behavior for minors or in particular states where the law requires. The Privacy Policy explains what information LUDI uses, and states that we do not train AI models on your private conversations.

6. Your content

You own your content. You keep ownership of the photos, videos, reflections, comments and other content you submit ("your content"). Storing a Memory with us does not transfer ownership to us.

The license you give us. You grant Vialudi a nonexclusive, worldwide, royalty-free license to host, store, copy, transmit, display, perform and adapt your content, including resizing, creating thumbnails, transcoding, captioning and translating it. The license covers only what is reasonably necessary to:

  • operate and provide the features you use;
  • show your content to the audience you choose;
  • keep the Service safe and secure, and handle reports; and
  • comply with the law.

Our service providers may exercise this license on our behalf for those purposes only. Adapted versions stay subject to the same audience settings as the original.

No advertising use without your permission. We will not use your name, likeness, photos, voice or content in Vialudi advertising, promotions or marketing outside the Service, or present it as your endorsement, unless you give separate, express written permission for that use. For a user under 18, we also need permission from a parent or guardian. Sharing a post publicly is not that permission.

When the license ends. The license for a piece of content ends when you delete it or it is removed from our systems. It continues only as long as reasonably necessary for:

  • backup copies that are overwritten in the ordinary course;
  • legal holds, disputes and safety investigations; and
  • any separate permission you have given.

Retained copies are not displayed or used for other purposes. We cannot delete copies that other people saved or shared while they had permission to see your content.

Your responsibility. You must have the rights and permissions needed for what you post. That includes permission from people who appear in your photos or videos, and from a parent or guardian for any minor who appears in them. It also includes rights to any music or other third-party material.

Feedback. If you send us suggestions or feedback, we may use them without obligation to you. Feedback does not include your content or your personal information.

7. Audiences, connections and messages

Profile visibility, discoverability, connections and post audiences are separate settings. Connecting with someone, labeling someone as family, or joining a Trip or Event does not give that person access to your private Memories, messages, account details or location.

Comments and reactions on a post are visible to the people who can see that post; they are not private messages. People who can see your content may copy or screenshot it. Messages in Vialudi are private within the Service, but they are not end-to-end encrypted. The Privacy Policy explains when Vialudi and its service providers may access them.

8. Rules for using Vialudi

Do not use the Service to:

  • Harass or endanger people. Threaten, harass, bully, stalk, intimidate or exploit anyone. Promote violence, self-harm or unlawful discrimination.
  • Endanger minors. Contact a minor you do not know for sexual or exploitative purposes. Groom a minor, or ask a minor for personal information, photos or a meeting. Adults should not send unsolicited messages to minors they are not already connected with.
  • Share sexual exploitation. Share child sexual abuse material. Share or threaten to share intimate images of anyone without consent, including AI-generated or altered images.
  • Violate privacy. Share another person's private information, precise location or contact details without permission.
  • Deceive. Commit fraud, impersonate anyone, create fake accounts, post fake reviews, misrepresent a business or experience, or hide a paid relationship.
  • Spam. Send spam or unwanted commercial messages. Keep sending requests or invitations after someone declines, ignores or blocks you.
  • Break our systems. Get around privacy, age, payment, security or safety controls. Access another person's account. Introduce malware. Scrape or harvest data without authorization. Overload or interfere with the Service.
  • Infringe rights. Infringe copyright, trademark, publicity or other rights.
  • Break the law. Do anything unlawful.

These rules do not prohibit honest reviews, lawful criticism, reporting to a regulator, or good-faith security research. If you research security, contact us first and do not access other users' data.

9. Reporting, removal and enforcement

How to report. Use the reporting tools in the Service where available, or email support@vialudi.com with the subject line described below. Identify the content or account and explain the problem. Do not send us copies of intimate images or child sexual abuse material. Describe where the material is instead.

Intimate images shared without consent. If someone has posted, or is threatening to post, an intimate image or video of you without your consent, email support@vialudi.com with the subject "Intimate Image Removal." This includes realistic AI-generated or altered images. Include:

  • a way to identify the content, such as a link or a description of where it is;
  • a brief statement that you are the person shown, or are authorized to act for them, and that it was shared without consent; and
  • your signature, which can be your typed name.

We will remove valid requests, and known identical copies, within 48 hours of receiving them. You do not need to own the copyright to make this request, and you do not need to have a Vialudi account.

Child safety. We remove child sexual abuse material. We report apparent child sexual exploitation to the National Center for Missing & Exploited Children as federal law requires, and we preserve evidence as required. If a child is in immediate danger, call 911.

Copyright (DMCA). We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. Send notices to our designated agent:

Copyright Agent, Vialudi LLC
2222 W Grand River Ave, Ste A, Okemos, MI 48864
support@vialudi.com (subject: "DMCA Notice")

A notice must include:

  1. your physical or electronic signature;
  2. identification of the copyrighted work;
  3. identification of the material you claim is infringing, and where it is located;
  4. your contact information;
  5. a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law; and
  6. a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

If your content is removed and you believe that was a mistake or a misidentification, you may send a counter-notice as the DMCA allows. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. Do not use the copyright process for privacy or safety complaints; use the processes above for those.

What we may do. We may review content and accounts, and may:

  • remove or limit the visibility of content;
  • limit features;
  • suspend or terminate accounts; and
  • preserve information,

when we reasonably believe it is needed to enforce these Terms, protect people, or comply with the law. We aim to act in proportion to the problem. We do not pre-screen all content and cannot catch every violation.

Appeals. If we remove your content or restrict your account, we will tell you where appropriate and legally permitted. You may ask us to review the decision by emailing support@vialudi.com with the subject "Appeal."

10. Other companies' services, bookings and affiliate links

The Service may link or hand you off to independent travel, lodging, activity, event or other providers. Unless a transaction expressly names Vialudi as the seller, your purchase or reservation is with that provider, under the provider's own terms, prices, cancellation rules and privacy policy. A saved plan, calendar entry or estimate in Vialudi is not a booking confirmation.

We may earn a commission when you follow an affiliate link or complete a purchase with a partner. We identify affiliate links and sponsored content where they appear. Sponsored placement does not mean an experience is safer, better or more suitable. It is labeled and kept separate from our regular recommendations. We do not place sponsored content in your private Memories, private messages or account settings.

We are not responsible for a third-party provider's services, availability, conduct or charges. This does not limit your rights against us or against that provider under applicable law.

11. Premium subscriptions, billing, cancellation and refunds

This section applies if you buy a paid subscription ("Premium") where we offer one. Basic account, privacy, safety, export and deletion rights never require Premium.

Before you buy. Before you are charged, we show you, clearly and next to the purchase button:

  • the price and the renewal price, including applicable taxes or fees;
  • that the subscription renews automatically until you cancel;
  • how often you will be charged;
  • the length of each term (never more than 12 months);
  • for a free trial, how long it lasts and what happens when it ends (see "Free trials" below);
  • how to cancel; and
  • our refund policy.

Your authorization. You authorize recurring charges only by a separate action, such as a checkbox or a button that states the renewal price and frequency. Accepting these Terms is not authorization for a recurring charge. If you are under 18, a parent or guardian must complete the purchase.

Confirmation and reminders. After you subscribe, we email you a confirmation you can keep, with the offer terms, how to cancel, and a direct cancellation link. We also send these reminders:

  • Free trials on the web or Google Play: before your trial ends.
  • Annual plans: 30 days before each renewal.
  • Monthly plans: a receipt with each charge, and a reminder at least once a year.

Each renewal reminder states the price, the charge date and how to cancel. A trial reminder states when your trial ends and how to subscribe.

Free trials.

  • On the web and Google Play, we do not ask for a payment method to start a free trial, and a trial never turns into a paid subscription on its own. When the trial ends, Premium features stop and you are not charged. We tell you before your trial ends, and you can subscribe at any time, during or after the trial.
  • On the Apple App Store, Apple offers and manages free trials under Apple's terms. Apple shows you the trial length, the price and when the trial converts to a paid subscription before you confirm. Unless you cancel in your Apple subscription settings before the trial ends, Apple charges your Apple account when it converts. See "App store purchases" below.

Renewal. Unless you cancel, your subscription renews at the end of each term at the renewal price shown when you subscribed, and we charge your payment method.

How to cancel. You can cancel online at any time:

  • in Account Settings on the web or in the app, in no more than one step after you sign in;
  • by sending the pre-written cancellation email linked in your confirmation; or
  • if you cannot sign in, by emailing support@vialudi.com with the subject "Cancel My Subscription." We will verify your identity in a reasonable way.

Cancelling never requires a phone call, a chat or a reason. If we ever show an offer when you cancel, we will first ask whether you want to hear it. A "Finish cancelling" option will stay visible the whole time.

When cancellation takes effect. Your cancellation takes effect when you submit it. We confirm it by email. You keep Premium until the end of the term you have already paid for, and you will not be charged again. If a renewal charge goes through after a timely cancellation, including while a payment processor is still processing your request, we will refund it automatically. You do not need to cancel again.

Price and material changes. We will notify you 21 to 30 days before any price increase or other material change takes effect. We charge a higher price only after you affirmatively agree to it. If you do not agree, your subscription continues at the current price or ends at the close of the current term, as the notice explains. If you are ever charged an increased price you did not agree to, you may cancel within 14 days after that charge and receive a pro-rated refund of the unused part of the term.

Refunds we always give. We automatically refund, within 30 days and without a request from you, any charge made:

  • without your valid authorization;
  • after a timely cancellation;
  • without a notice the law requires; or
  • at a price you did not agree to.

We also give any other refund the law requires.

Courtesy refund. In addition, if you are not satisfied, you may ask for a refund of a Vialudi-billed Premium charge within 14 days after that charge. We offer one courtesy refund per account. Refunds we are required to give do not count toward it. Once a charge is refunded, Premium features paid for by that charge end.

App store purchases. If you subscribed through Apple or Google:

  • that store bills you, and you cancel through the store's subscription settings (the Service links to them);
  • refund requests go to Apple or Google under their policies; and
  • Google Play purchases may also be refunded by us.

Your statutory rights still apply. Deleting the app does not cancel a subscription.

Ending Premium or deleting your account. Losing Premium does not delete your Memories or connections. Premium-only features stop, or become read-only. Account deletion and cancellation are separate actions. Before you delete your account, we tell you about any active subscription and how to cancel it, including one billed by Apple or Google.

12. Vialudi's rights

Vialudi and its licensors own the Service, including its software, design, brand and content other than your content. We give you a personal, limited, nonexclusive, nontransferable, revocable right to use the Service under these Terms. Do not copy, modify, reverse-engineer or resell the Service except as the law expressly allows. Do not use our trademarks, or suggest we endorse you, without permission.

13. Apple and Google app stores

If you downloaded our app from the Apple App Store or Google Play:

  • These Terms are between you and Vialudi only, not Apple or Google. Vialudi, not Apple or Google, is solely responsible for the app and its content.
  • Your license to the app is limited to use on devices you own or control, as the store's usage rules permit.
  • Apple and Google have no obligation to provide maintenance or support for the app.
  • If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the app's purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the app.
  • Vialudi, not Apple or Google, is responsible for addressing any claims relating to the app, including:
    • product-liability claims;
    • claims that the app fails to meet a legal or regulatory requirement;
    • consumer-protection, privacy or similar claims; and
    • claims that the app infringes a third party's intellectual property.
  • You confirm you are not located in a country subject to a US Government embargo, or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
  • Direct questions about the app to support@vialudi.com.

14. Ending your use; changes to the Service

You may stop using the Service at any time. You may also delete your account through the account controls where available or by emailing support@vialudi.com with the subject "Privacy Request." The Privacy Policy explains deletion and export. Logging out or deleting the app does not delete your account or cancel a subscription.

We may suspend or end your access if you seriously or repeatedly break these Terms, if it is needed to protect people or the Service, or if the law requires it. Where appropriate and legally permitted, we will tell you why and how to appeal. If we end a paid subscription for a reason other than your violation, we will refund the unused part.

We may change or discontinue features. If we permanently shut down the Service, we will give you reasonable advance notice and a chance to download your information where practical.

15. Disclaimers

We work to make Vialudi useful and reliable. However, to the fullest extent permitted by law, the Service is provided "as is" and "as available." Vialudi disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that:

  • the Service will be uninterrupted or error-free;
  • recommendations, AI output or third-party information will be accurate;
  • any person, host, provider or activity will be safe or as described; or
  • you will get a particular result.

This section does not limit any express commitment we make for paid services, or any warranty or right the law does not allow us to exclude.

16. Limitation of liability and indemnity

Excluded damages. To the fullest extent permitted by law, Vialudi and its officers, employees and agents are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue or data, arising out of or relating to the Service or these Terms.

Cap. To the fullest extent permitted by law, their total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of:

  • US $100; and
  • the amount you paid Vialudi for the Service in the 12 months before the event giving rise to the claim.

What these limits do not cover. The exclusions and the cap do not apply to liability for:

  • fraud;
  • willful or intentional misconduct;
  • gross negligence or gross fault;
  • death or personal injury;
  • violation of law, where applicable law (including California Civil Code §1668 and Louisiana Civil Code article 2004) does not allow that liability to be limited; or
  • any other liability that cannot lawfully be limited or excluded.

They do not reduce any refund we owe, allow us to keep money we charged unlawfully, or limit your right to contact a regulator.

Your indemnity (adults only). If you are 18 or older and have reached the age of majority where you live, you agree to reimburse Vialudi for reasonable losses, including reasonable attorneys' fees, from a third-party claim, to the extent the claim is caused by any of these:

  • your unlawful conduct;
  • your knowing and material violation of these Terms; or
  • your infringement of the third party's intellectual-property, privacy or publicity rights.

This does not apply to any claim caused by Vialudi's own negligence, misconduct or breach. We will notify you promptly of any claim, and you may take part in the defense. We will not settle a claim in a way that requires you to admit fault or take any action without your consent. This paragraph does not make a parent or guardian responsible unless they separately and validly agree to it.

New Jersey residents. If you are a New Jersey consumer, the exclusion of damages, the cap and the indemnity in this Section do not apply to:

  • claims under the New Jersey Consumer Fraud Act;
  • claims under the Truth-in-Consumer Contract, Warranty and Notice Act;
  • claims under any other New Jersey law that does not permit them to be limited; or
  • claims for Vialudi's negligence causing personal injury or property damage.

All other residents. These limits apply only to the extent your state's law allows. They do not waive rights that your state's law makes non-waivable. We have listed the specific New Jersey limits above.

17. Disputes

Please read this section. It explains how to raise a dispute with us and which courts decide disputes.

17.1 What this covers

This section covers every dispute, claim or controversy between you and Vialudi that arises out of or relates to any of these (each a "Dispute"):

  • these Terms;
  • the Service;
  • your account;
  • any purchase or subscription;
  • any communication from Vialudi; or
  • our handling of your information.

It survives the end of your account.

17.2 Tell us first

Before filing a court case about a Dispute, the person making the claim must send a written Notice of Dispute to the other party.

  • Where to send it. Send ours to support@vialudi.com with the subject "Notice of Dispute," or by mail to Vialudi LLC, Attn: Legal, 2222 W Grand River Ave, Ste A, Okemos, MI 48864. We will send yours to the email address on your account.
  • What it must contain. Your name, the email address on your account, a description of the Dispute, and the relief you want. You or your lawyer may sign it.
  • Talking it through. For 30 days after the Notice is received, we will both try in good faith to resolve the Dispute. If either of us asks, that includes a call or video conference.
  • Deadlines are paused. All statutes of limitation are paused during this 30-day period.
  • When you may file. A court case may be filed once the 30 days have passed. You do not have to wait before asking a court for urgent temporary relief to prevent serious harm. You also do not have to wait if the law does not allow this step to be required for your claim.

Contacting us does not prevent you from reporting a concern to any government agency or regulator at any time.

17.3 Small-claims court

Either of us may bring an individual claim in small-claims court if the claim qualifies. This includes the small-claims court for the county where you live.

17.4 Governing law and courts

  • Michigan law. Michigan law governs these Terms, without regard to its conflict-of-laws rules. If the law of the state where you live gives you greater protection, that protection applies to you. Federal law applies where it controls.
  • Where court cases go. Any Dispute that is not brought in small-claims court will be decided by the state courts located in Ingham County, Michigan, or the United States District Court for the Western District of Michigan. You and Vialudi agree to the personal jurisdiction of those courts.
  • Your home courts. If the law of the state where you live gives you the right to bring a Dispute in the courts where you live, you may bring it there instead.
  • Cases we bring. Vialudi will bring a court case against a consumer only in the courts of the county where the consumer lives, or in small-claims court.

17.5 Users under 18

If you are under 18, your parent or guardian agrees to this Section 17 on your behalf under Section 2. Nothing in this section limits any right a minor has under applicable law to disaffirm a contract.

17.6 California users

Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. Changes to these Terms

We may update these Terms. We will post the new version with its effective date.

Material changes. For a material change, we will notify you by email or in the Service at least 30 days before it takes effect, unless a shorter period is required by law or needed for safety or security. Where required, we will ask you to accept the new Terms before you continue using the Service.

Past use. Changes do not apply to disputes that arose before the change took effect.

Earlier information. A change does not allow us to use personal information we already collected in a materially different way without the notice and consent the law requires.

19. General terms

Entire agreement. These Terms, together with any terms you accept for a specific feature or purchase, are the entire agreement between you and Vialudi about the Service. If they conflict, the specific terms for a purchase control over these general Terms. Mandatory law controls over both.

Severability and waiver. If a court finds any provision unenforceable, that provision is limited to the minimum extent necessary, and the rest of these Terms remains in effect. If we don't enforce a provision right away, we have not waived it.

Assignment. You may not transfer your account or these Terms. We may transfer these Terms as part of a merger, acquisition or sale of assets. Your personal information will remain protected as described in the Privacy Policy.

Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control. This does not excuse any obligation to refund money you paid for service you did not receive.

Survival. Provisions that by their nature should survive the end of these Terms, such as payment and refund obligations, content licenses during permitted retention, disclaimers, limits of liability and dispute terms, survive only as long as needed to give them effect.

20. Contact us

Vialudi LLC
2222 W Grand River Ave, Ste A
Okemos, MI 48864, United States
support@vialudi.com

Useful subject lines:

  • "Privacy Request"
  • "Intimate Image Removal"
  • "DMCA Notice"
  • "Appeal"
  • "Cancel My Subscription"
  • "Notice of Dispute"

We will still handle your message if you use a different subject line.